bitPix Live

Support

bitPix Live is a pair: the iPhone app and the free bitPix Live Agent for Mac. Most questions come down to the agent, so start there.

Setting up the Mac agent

Requirements

• macOS 14 Sonoma or later.
• Capture One Pro with a session open. Catalogs are not supported — see below.
• The Mac and the phone on the same Wi‑Fi. No internet connection is needed.

Install

• Download bitPix Live Agent and drag bitPixLiveAgent.app into Applications.
• Launch it. It has no Dock icon — look for the aperture in the menu bar.
• Approve two prompts the first time: Automation (so it can ask Capture One which folder is designated) and Local Network (so the phone can find it). Denying Local Network makes discovery return nothing, with no error.
• If the capture folder is on an external drive or a card, use Watch a Folder Instead… once and pick the session's Capture folder. That panel is also what grants macOS access to the drive.
• Turn on Open at Login from the menu if this Mac is a regular cart.

Pairing

Where is the pairing code?

In the agent's menu bar menu. It rotates whenever the agent restarts; New Pairing Code forces a fresh one. On the phone, tap the Tethered Mac row, pick the Mac, and type the six digits or scan the QR code.

The phone says "Looking for a Mac" and never finds it

• Check both devices are on the same Wi‑Fi network. Guest networks often isolate clients from each other.
• On the Mac, System Settings › Privacy & Security › Local Network must allow bitPix Live Agent.
• On the phone, Settings › bitPix Live › Local Network must be on.
• If the network blocks discovery, connect by address: the phone offers a manual field when no Mac is found.

"That code was not accepted"

The code in the menu is the one that counts, and it changes when the agent restarts. Check it and try again. If you just disconnected and reconnected within a second or two, wait a moment and retry — the previous session may still be closing.

Counting

The count is zero but Capture One is shooting

• Catalog, not session. The agent reads a session's capture folder. Open a session, or use Watch a Folder Instead… to point it at the folder directly.
• The folder cannot be read. A capture folder on an external drive or card needs Files and Folders access. The phone shows "Can't read the capture folder" and the agent's menu names the fix.
• JPEG‑only tether. Only camera raw files are counted, and a JPEG‑only shoot is flagged on every screen rather than silently reading zero. Turn on Count JPEGs Too in the agent menu.

A shot shows fewer frames than the folder holds

Frames that were in the folder before this job touched it are not this job's frames. The shot log shows what was added during each visit. Tap the refresh arrow on the Shots header to read every folder again and correct the counts.

The clock says "Waiting"

Nothing has landed in the folder for a few minutes, so the shot clock has stopped rather than counting a break as shooting time. The threshold is in the agent menu (2 to 30 minutes).

Jobs

The phone shows a "different session" banner

The Mac moved to a different Capture One session than the one this job was bound to. Choose New Job for genuinely new work, or Keep This Job if the session was renamed or reopened. Shots are held, not lost, until you choose.

Sample job

The welcome screen (Settings › Show Welcome Screen) can load a sample job so you can see every screen before installing the agent. Delete it like any job by swiping left.

Your data

Nothing leaves your devices. There is no account, no server, no analytics. The agent never writes to your session. Full detail is in the privacy policy.

Still stuck?

Email angel@bitpixdigital.com. To get to an answer in one reply, include:

• macOS and Capture One versions, and whether the session is on the internal drive, an external drive or a card.
• What the Tethered Mac row on the phone says (for example "Can't read the capture folder").
• What the agent's menu shows for the current shot and pairing.